FAQ

What are the shipping times?

Shipping times vary depending on product availability and destination. Typically, we ship within 2-3 business days from the date payment is received, and delivery times range from 3-5 days for most locations.

For products that are not immediately available, delivery times may vary. Upon request, we can provide an estimated delivery date.

What are the shipping costs?

We offer free shipping on all orders over €250. However, for particularly bulky or fragile items, additional charges may apply, which will be clearly indicated during the checkout process.

How can I check the status of my order?

By logging into your account, you can check the status of your order.

What payment methods do you accept?

We accept various payment methods, including credit cards, bank transfer and PayPal.

Do your products come with a warranty?

Yes, our new products come with a manufacturer's warranty. The duration of the warranty varies depending on the product and the type of buyer (business or private individual).

How can I request a quote for large-scale projects?

If you need a quote for large orders or specific projects, please contact us via the contact form or email. We will be happy to provide you with a personalized offer.

Can I request assistance in choosing the most suitable product?

Certainly! Our team of experts is available to advise you on selecting the most suitable product for your needs. Contact us for a free consultation.

What happens if the product arrives damaged?

If you receive a damaged product, please contact us immediately and provide documented proof (photos or videos) of the damage. This will allow us to arrange for the replacement of the defective product.

Upon receiving the product, it is important to carefully check the condition of the packaging. If the packaging is damaged, you must refuse delivery, noting the damage in detail on the delivery document. You should also take photos to document the damage.

Please note that shipments are made ON BEHALF OF AND UNDER THE RESPONSIBILITY OF THE CUSTOMER.

Can I return a product?

To return an item (this option does not apply to custom-ordered products), the customer must notify our team of the intention to withdraw within 14 days of receiving the goods. The items must then be returned intact and in their original packaging within 10 days.

Shipping and any additional costs are the responsibility of the customer.

Please note that returned items must be properly packaged and must not have been tampered with either inside or outside the packaging box.

The refund will be processed within 30 days of receiving the returned product.

Do you offer special conditions for installers?

Yes, we offer special conditions for installers. To benefit from these conditions, you must register as an installer on our website. Once registered, you will have access to exclusive offers and dedicated pricing.