Customer Service - ACTIVE

Right of withdrawal

Sales of products via the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and obtain reimbursement of the expense incurred. The right of withdrawal does not apply to audiovisual products and sealed IT software products opened by the consumer, nor to sealed goods which are not suitable for return for hygienic reasons or related to health protection which have been opened after delivery.

The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, that is:

• In the absence of the original packaging.

• In the absence of integral elements of the product (accessories, cables, instruction manuals, etc.)

The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal entities and natural persons acting for purposes related to the activity professional activity possibly carried out.

The right of withdrawal cannot be exercised for products specifically ordered by the customer, therefore for all products not available in stock.

The costs of returning the product are borne by the Customer.

The Customer has a period of 14 (fourteen) days to withdraw.

The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period the Customer must communicate to Subitoccasioni.it the desire to withdraw from the contract using one of the following methods:

• By sending a registered letter with acknowledgment of receipt or a telegram or a fax, using the form available here, or any other explicit communication of the decision to withdraw, to the following address/number:

LECCOLANDIA SRL Via Domencio Cimarosa, 3 - 23900 Lecco (LC)

• by connecting to the section, filling out the appropriate electronic form.

Within 3 (three) working days of receiving the notice of withdrawal, Subitoccasioni.it will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number (NAR) which will identify the case.

Within 14 (fourteen) days of receiving the Return Authorization Number (NAR), the Customer will, at his own expense, ship the carefully packaged product, indicating on the packaging the Return Authorization Number (NAR) assigned by Subitoccasioni.it, at the following address:

Subitoccasioni.it – Via Domenico Cimarosa, 3 – 23900 Lecco (LC)

The address to which the products will be sent will be clearly indicated in the NAR communication email.

The deadline is considered respected if the Customer ships the product before the expiry of the 14 (fourteen) day period.

The refund is managed based on the method chosen for the withdrawal, i.e. through the online channel or returning the product to the store.

Online Withdrawal

If you decide to carry out the withdrawal by email/registered mail/fax, with return of the product by shipping it (as per previous indications), the refund procedure is as follows:

pursuant to article 56 of Legislative Decree 206/05 Subitoccasioni.it will refund all payments within 14 (fourteen) days from the date on which it became aware of the exercise of the right of withdrawal by the Customer, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of standard delivery offered by Subitoccasioni.it); in any case the Customer will not have to bear any costs as a consequence of this reimbursement.

Subitoccasioni.it may withhold the refund until it has received the intact product or until the Customer has demonstrated that he has sent the goods back, depending on which situation occurs first.

For purchases made with one of the following payment methods:

• Cash on delivery.

•         Bank transfer.

• Payment in store

Subitoccasioni.it will proceed with the refund via bank transfer.

For purchases made by paying by credit card, the refund will be made by reversing the transaction directly to the credit card.

For purchases made via PayPal payment, the refund will be made by crediting the Customer's account.