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Legal and manufacturer guarantee

Legal guarantee

Pursuant to Legislative Decree 206/2005 ("Consumer Code"), all new products (excluding those on occasion, for which the seller's guarantee is provided) on sale on the website are covered by the Legal Guarantee of 24 months.

On the basis of the 24-month Legal Guarantee, is responsible towards the consumer (the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out) for defects of conformity not detectable at the time of purchase. purchase.

The lack of conformity exists when the product is not suitable for the use for which it is usually intended, does not conform to the description or does not possess the qualities promised by the seller, does not offer the usual qualities and performances of a good of the same type, does not it is suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase and accepted by the seller (art. 129 of the Consumer Code).

The lack of conformity that occurs within 24 months from the date of purchase of the goods must be reported within the following 2 months from the date of discovery of the defect.

Unless proven otherwise, it is presumed that defects of conformity which appear within 6 months of delivery of the goods already existed on that date. In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, without charge, by repair or replacement (art. 130 of the Consumer Code).

The consumer can ask the seller, at his choice, to repair the good or replace it, without costs in both cases, unless the requested remedy is objectively impossible or excessively onerous compared to the other. Repairs or replacements must be carried out within a reasonable period of time from the Consumer's request; the average time for returning the product to the Consumer is 24 days.

If is unable to return the repaired product within the maximum period of 60 days, the consumer may request one of the alternative remedies (replacement, termination of the contract, price reduction). will send the product for any repairs to the Technical Assistance Center authorized by the Manufacturer.

Delivery times of the Legal Guarantee for online purchases


The Customer can report the defect of the purchased product:

·         by sending a written communication via the "Contact us" section or by email to, indicating the defect in the product

Wait for the Return Authorization Number (NAR) identifying the case, which will be communicated by, and prepare the product for shipping by carefully packaging it and enclosing all accessories, the instruction manual and everything originally contained in the packaging of the product and indicating the Return Authorization Number (NAR) on the packaging.

The transporter will contact the Customer to arrange collection of the product (the Customer's unavailability by telephone will delay the collection of the product). will send the product for any repairs to the Technical Assistance Center authorized by the manufacturer itself (CAT).

What happens if the CAT does not find the lack of conformity?


If the lack of conformity is not found, will communicate the TAC estimate to the Customer, who can decide whether or not to carry out the repair at his own expense. In this case, any transport costs and diagnosis of the defect requested by the TAC remain the responsibility of the Customer

Additional manufacturer's conventional warranty

The Manufacturer's Warranty is added to, but does not replace, the 24-month Legal Warranty which is in any case legally entitled to the consumer, under the conditions established by law.

Duration, territorial extension and methods for asserting this guarantee are reported in the appropriate form, drawn up by the manufacturer.